The Queen of the Brow – Online Store Policies

Effective Date: 08/08/2025
Company Legal Name: The Queen of the Brow LLC
Business Name: The Queen of the Brow / The Queen of the Brows
Website: https://thequeenofthebrow.com/
Contact Email: thequeenofthebrow@gmail.com
Phone: +1 (405) 476-0049
Address: 1489 E 15th Street, Suite 116, Edmond, Oklahoma 73013

1. Orders and Acceptance

All orders are subject to product availability, payment authorization, fraud screening, and acceptance by The Queen of the Brow LLC.

An automated order confirmation only confirms that we received the order. It does not guarantee acceptance, inventory availability, or shipment.

We reserve the right to cancel, limit, or refuse an order when:

A product is unavailable or incorrectly listed.
Pricing, discount, inventory, or product information contains an error.
We suspect fraud, unauthorized payment, resale activity, or misuse.
The shipping address cannot be verified.
The order violates this Policy or our Terms and Conditions.

When we cancel an order before shipment, the applicable payment will be refunded to the original payment method.

2. Product Information

We make reasonable efforts to display accurate product descriptions, sizes, quantities, shades, ingredients, packaging, and photographs.

However, product colors and appearance may vary because of lighting, screen settings, photography, manufacturing batches, skin characteristics, application technique, healing, storage, and other factors outside our control.

Packaging, labels, ingredients, accessories, or product presentation may be updated by the manufacturer without prior notice, provided that the product remains substantially equivalent to the item ordered.

Minor differences in color, packaging, texture, or presentation do not automatically qualify a product as defective.

3. Professional-Use Products

Permanent makeup pigments, microblading products, needles, cartridges, blades, disposable tools, and other professional supplies are intended only for individuals who possess the training, licensing, certifications, supervision, and authorization required in their jurisdiction.

The purchaser is solely responsible for:

Determining whether they are legally permitted to purchase or use the product.
Following all applicable state, local, licensing, health, sanitation, and professional regulations.
Reading and following all manufacturer instructions, warnings, expiration dates, and storage requirements.
Maintaining sanitary working conditions and preventing cross-contamination.
Using the correct equipment, technique, and personal protective equipment.
Obtaining appropriate client consent and performing any required assessments or testing.

Purchasing a professional product from The Queen of the Brow LLC does not constitute certification, training, licensing, medical advice, or authorization to perform a procedure.

4. Product Safety

Customers must inspect all products before use.

Do not use a product that:

Arrives open, leaking, broken, contaminated, damaged, or without an expected safety seal.
Appears altered or has an unusual odor, texture, consistency, or color.
Is expired.
Has been stored contrary to the manufacturer’s instructions.
Is subject to a safety alert or recall.

Products must not be diluted, mixed, repackaged, relabeled, transferred, modified, or used contrary to their instructions.

The Queen of the Brow LLC is not responsible for damages caused by improper handling, unsanitary practices, incorrect storage, unauthorized modification, off-label use, expired products, poor application technique, or failure to follow instructions.

Nothing in this Policy excludes responsibility that cannot legally be excluded.

5. Results and Reactions

Individual results are not guaranteed. Results may vary according to the product, practitioner, technique, equipment, skin characteristics, allergies, sensitivities, aftercare, environmental conditions, healing response, and other individual factors.

Customers and practitioners are responsible for reviewing product ingredients and determining whether a product is appropriate for their intended use.

In the event of irritation, allergic response, infection, or another unexpected reaction, immediately discontinue use and seek appropriate medical attention.

Please also contact us with:

Your name and contact information.
Order number.
Product name.
Lot or batch number.
Date and method of use.
Description of the reaction.
Relevant photographs.
Whether medical care was required.

We may request additional information to investigate the matter, communicate with the manufacturer, satisfy regulatory obligations, or respond to a product recall.

6. Order Processing

Orders normally require approximately 1 to 3 business days to process before carrier pickup.

Business days do not include Saturdays, Sundays, federal holidays, weather closures, or days when our fulfillment operation is closed.

Processing times may be longer during promotions, holidays, product launches, unusually high order volume, inventory verification, or circumstances outside our reasonable control.

Processing time is separate from carrier transit time.

7. Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed during checkout and may vary according to destination, package size, carrier, inventory location, and service selected.

Delivery dates are estimates and are not guaranteed unless expressly stated as guaranteed by the carrier and purchased by the customer.

The Queen of the Brow LLC is not responsible for ordinary carrier delays, weather events, transportation interruptions, government actions, natural disasters, or other circumstances outside our reasonable control.

However, when we cannot ship an order within the represented shipping timeframe, we will provide notice and, when required, give the customer the opportunity to accept the delay or cancel the affected unshipped merchandise for a refund.

8. Tracking Information

When tracking is available, customers will receive tracking information by email or through the contact information provided during checkout.

Tracking information may take time to update after the carrier receives the package.

Customers are responsible for monitoring tracking information and providing a secure delivery location.

9. Shipping Address

Customers are responsible for providing a complete and accurate:

Recipient name.
Street address.
Apartment, suite, or unit number.
City, state, and ZIP code.
Email address.
Telephone number.

Please review the address carefully before submitting an order.

Address corrections and order changes are not guaranteed after an order has been placed. Once an order has entered fulfillment or has been transferred to a carrier, we may be unable to modify or cancel it.

Any additional carrier fees resulting from an incorrect, incomplete, or undeliverable address may be deducted from an available refund or charged to the customer, except when the error was caused by The Queen of the Brow LLC.

10. Order Cancellations

Cancellation requests must be submitted as soon as possible.

We will attempt to accommodate a cancellation request when the order has not entered fulfillment. However, cancellations are not guaranteed.

An order cannot be canceled after it has been packed, fulfilled, transferred to the carrier, or assigned a tracking number.

A customer who no longer wants a shipped order must follow the return procedures below, provided that the product is eligible for return.

11. Damaged Products

A damaged product means an item that arrives materially broken, cracked, shattered, bent, crushed, leaking, contaminated, or otherwise unusable.

Damage must be reported within 5 calendar days of carrier-confirmed delivery.

The customer must provide:

Order number.
Name of the damaged product.
Photographs or video of the product.
Photographs of the exterior and interior packaging.
Photographs of the shipping label.
Lot or batch information when applicable.

Do not discard the product or packaging until the claim has been reviewed.

After verification, we may provide a replacement, refund, store credit, or another appropriate remedy. The available remedy may depend on inventory, the nature of the damage, carrier requirements, and applicable law.

12. Missing or Incorrect Items

Missing or incorrect items must be reported within 5 calendar days of delivery.

Please provide the order number, photographs of everything received, photographs of the packaging and shipping label, and the name of the missing or incorrect item.

If our review confirms an error, we may ship the correct item, replace the missing item, issue a refund, or provide another appropriate remedy.

13. Packages Lost in Transit

A package may be considered potentially lost when tracking has not updated for an unusual period or when the carrier confirms that the shipment cannot be located.

Customers should contact us:

No sooner than 7 calendar days after the last tracking update; and
No later than 30 calendar days after the last tracking activity or estimated delivery date.

We may require the customer to cooperate with a carrier investigation, claim, affidavit, or other verification process.

A replacement or refund will not be issued until we have reviewed the tracking history and available carrier information.

14. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer must:

Wait at least one full business day, because carriers may scan packages before completing delivery.
Check the mailbox, entrance, side door, front desk, mailroom, parcel locker, garage, and surrounding property.
Ask household members, neighbors, building personnel, or reception staff.
Contact the carrier.
Notify us within 5 calendar days of the delivery scan.

The Queen of the Brow LLC is not responsible for theft, disappearance, or loss occurring after carrier-confirmed delivery to the address provided by the customer, except when required by law or when the loss resulted from our error.

We may request a police report, carrier claim, written declaration, or other supporting documentation before considering a replacement or accommodation.

15. Returned or Undeliverable Packages

When a package is returned because of an incorrect address, incomplete address, refused delivery, failure to collect, inaccessible location, or another customer-related issue, we may:

Refund the eligible product value after the package is received and inspected, less original shipping, return shipping, and carrier charges; or
Offer reshipment after the customer pays the applicable shipping and carrier costs.

Products that become damaged, expired, contaminated, opened, or otherwise non-resalable during an unsuccessful delivery may not qualify for a refund.

16. Return Eligibility

A return request for an eligible product must be submitted within 14 calendar days of delivery.

To qualify, the product must:

Be expressly eligible for return.
Be unused, unopened, unwashed, unaltered, and undamaged.
Remain in its original packaging.
Have all original seals, labels, accessories, manuals, and components intact.
Be accompanied by valid proof of purchase.
Receive written return authorization before being shipped.

Submitting a request does not automatically mean that the return has been approved.

Unauthorized returns, deliveries made without prior approval, and in-person drop-offs may be refused.

17. Final-Sale and Non-Returnable Products

For health, sanitation, safety, contamination prevention, and product-integrity reasons, the following items are final sale and cannot be returned or exchanged unless they arrived damaged, defective, incorrect, or are subject to rights that cannot legally be waived:

Permanent makeup and microblading pigments.
Brow gels, lash gels, cosmetics, skincare, aftercare, creams, liquids, and topical products.
Needles, cartridges, microblades, disposable pens, disposable tools, and other single-use products.
Sterile, sterilized, sanitary, or safety-sealed products.
Products with broken, removed, altered, or compromised seals.
Opened, used, tested, swatched, handled, or partially consumed products.
Clearance, promotional, discontinued, or final-sale products.
Opened sets, kits, boxes, or bundles.
Gift cards.
Downloadable or digital products.
Online courses and educational content.
Personalized or specially ordered products.
Products not purchased directly from The Queen of the Brow LLC.

A product marked “final sale” on its product page remains final sale even when the customer did not review this Policy before purchasing.

18. Return Shipping

Customers are responsible for approved return shipping costs unless the return resulted from an incorrect item, confirmed defect, or error by The Queen of the Brow LLC.

Original shipping charges, expedited shipping charges, international forwarding expenses, and return shipping costs are non-refundable unless required by law or expressly approved by us.

Customers should use a trackable and insured shipping method. The customer remains responsible for an approved return until it is received by us.

We are not responsible for returned packages that are lost, damaged, or misdirected during return transit.

Return instructions and the authorized return address will be provided after approval. Products should not be mailed to a studio location without written authorization.

19. Return Inspection

All returns are subject to inspection.

We may deny a return when a product:

Does not match the authorized return.
Has been opened, used, altered, contaminated, or damaged.
Is missing packaging, accessories, labels, seals, or components.
Was not purchased from us.
Was returned outside the authorized period.
Is a final-sale or non-returnable product.
Was damaged because of inadequate return packaging.

20. Refunds

When a return is approved and received, we will inspect it and notify the customer whether the refund has been accepted or denied.

Approved refunds will normally be submitted to the original payment method within 7 business days after approval.

Financial institutions and payment processors may require additional time to post the funds. We do not control bank or payment-processing timelines after a refund has been submitted.

Refunds will not be issued to a different card, account, or person.

21. Exchanges

We do not guarantee direct product exchanges.

When an eligible product qualifies for return, the customer may be required to return it for a refund and place a new order for the desired item.

Replacement inventory cannot be reserved while a return is in transit.

22. Sales, Promotions and Discount Codes

Discount codes, promotional pricing, bundle discounts, referral rewards, and special offers cannot be combined unless expressly stated.

Only one promotion or discount may be applied per order unless the applicable offer says otherwise.

Discounts:

Have no cash value.
Cannot be transferred or resold.
Cannot be applied after an order is completed.
May be restricted to specific products or customers.
May expire or be discontinued.
May not apply to taxes or shipping.

Purchases made before a later sale, promotion, or price reduction are not eligible for retroactive discounts or price-adjustment refunds.

23. Taxes and Resale Documentation

Applicable sales taxes will be calculated and collected during checkout when required.

Customers claiming a resale or tax exemption must provide valid documentation and receive approval before placing the applicable order.

Tax-exempt treatment may not be applied retroactively to completed orders.

The purchaser remains responsible for any tax, duty, assessment, or reporting obligation that is not collected during checkout.

24. Freight Forwarders and International Reshipping

When a customer sends an order to a freight forwarder, export company, forwarding address, third party, or another person who later transports the products outside the original delivery destination, our responsibility is limited to delivery to the address entered at checkout, except as otherwise required by law.

The customer and freight forwarder are responsible for:

Export and import compliance.
Customs declarations.
Duties, taxes, brokerage, and storage charges.
Product eligibility in the destination country.
Temperature control and storage.
Damage or loss after delivery to the forwarding address.
Customs seizure, rejection, destruction, or delay.

Customers should inspect shipments before the freight forwarder exports or transports them.

25. Product Recalls

If we become aware of a recall, safety concern, contamination issue, or manufacturer notice affecting a product, we may contact purchasers using the information provided with the order.

Customers must immediately discontinue use and follow the recall instructions.

The available remedy will depend on the recall terms, applicable law, manufacturer instructions, and the circumstances involved.

26. Unauthorized Resale and Product Modification

Products may not be counterfeited, relabeled, repackaged, diluted, altered, reverse engineered, or represented as manufactured or approved by another party.

Customers may not remove lot numbers, expiration information, ingredient information, warnings, branding, or traceability information.

We reserve the right to refuse or cancel orders that reasonably appear intended for unauthorized resale, redistribution, relabeling, or commercial alteration.

27. Limitation of Liability

To the fullest extent permitted by applicable law, The Queen of the Brow LLC will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from the purchase, handling, storage, resale, misuse, application, or performance of a product.

To the fullest extent permitted by law, our total liability relating to a product will not exceed the amount paid for the specific product giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including any rights available under applicable consumer protection law.

28. Chargebacks and Payment Disputes

Customers are encouraged to contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

We reserve the right to respond to payment disputes with order records, checkout acceptance records, tracking information, delivery confirmations, customer communications, photographs, and other relevant documentation.

Fraudulent or knowingly false payment disputes may result in account restrictions and refusal of future orders.

29. Changes to This Policy

We may update this Policy to reflect changes to our products, operations, carriers, regulations, or business practices.

The version in effect on the date of purchase will generally apply to that order, except when a change is required by law or relates to an immediate safety issue or product recall.

30. Contact Information

Questions, return requests, damaged-product reports, missing-item reports, and safety concerns should be directed to:

The Queen of the Brow LLC
3848 N. MacArthur Blvd.
Warr Acres, Oklahoma 73122
Email: Thequeenofthebrow@gmail.com
Telephone: (405) 476-0049

Please include your full name, order number, product name, and a detailed explanation of the request.