The Queen of the Brow – Studio Policies & Client Agreement
Effective Date: 08/08/2025
Company Legal Name: The Queen of the Brow LLC
Business Name: The Queen of the Brow / The Queen of the Brows
Website: https://thequeenofthebrow.com/
Contact Email: thequeenofthebrow@gmail.com
Phone: +1 (405) 476-0049
Address: 1489 E 15th Street, Suite 116, Edmond, Oklahoma 73013
This Studio Policies & Client Agreement (“Agreement”) applies to all appointments, consultations, permanent makeup procedures, correction work, removal-related services, touch-ups, trainings, academy programs, courses, deposits, booking fees, promotional offers, prepaid services, and any other purchase made with La Reina del Brow LLC, doing business as The Queen of the Brow / The Queen of the Brows (“Company,” “Studio,” “we,” “us,” or “our”).
By booking an appointment, submitting payment, paying a deposit, signing intake or consent forms, receiving a service, attending a training, or participating in any Studio-related service, the client/student (“Client,” “Student,” or “you”) confirms that they have read, understood, and agreed to this Agreement.
1. All Sales Are Final
All payments made to the Studio are final and non-refundable, except where required by applicable law.
This includes, but is not limited to: deposits, booking fees, Bank Disputes, consultation fees, procedure payments, touch-up fees, correction fees, removal-related service fees, training deposits, course tuition, academy payments, prepaid packages, promotional offers, model fees, product purchases, and payments made through cash, card, Zelle, payment links, online checkout, financing, or any other payment method.
No refunds will be issued for completed services, started services, missed appointments, late cancellations, no-shows, late arrivals, change of mind, dissatisfaction with healed results, failure to follow pre-care or aftercare instructions, undisclosed medical or skin conditions, allergic reactions, skin reactions, color retention variations, fading, asymmetry, or results affected by the Client’s skin type, health, lifestyle, medications, immune response, previous work, sun exposure, skincare routine, healing process, or aftercare compliance.
Payment is made for the Studio’s time, professional service, expertise, products, tools, supplies, preparation, procedure, and/or training provided. Payment is not made in exchange for a guaranteed healed result.
2. Non-Refundable Deposit & Booking Policy
All booking deposits and booking fees are strictly non-refundable.
Deposits secure a specific appointment time and cover administrative preparation, scheduling, consultation review, setup, supplies, and reserved Studio time.
Deposits are not transferable to another person, service, artist, course, training, or promotional offer unless approved in writing by the Studio.
If the Client cancels late, fails to attend, arrives too late to be serviced, fails to complete required forms, is not eligible for the service, or fails to follow pre-care instructions, the deposit, booking fee, or prepaid amount may be forfeited.
A new deposit or full payment may be required to book a new appointment.
3. Cancellation and Rescheduling Policy
Clients may cancel or request to reschedule an appointment up to 24 hours before the scheduled appointment time.
Cancellation or rescheduling requests must be submitted in writing by text message, email, or through the official booking system.
Requests made less than 24 hours before the scheduled appointment time are considered late cancellations and may result in the loss of the deposit, booking fee, promotional payment, appointment credit, or prepaid amount.
Rescheduling is subject to availability. The Studio does not guarantee that the same date, time, artist, instructor, promotional price, service, or appointment availability will be available for a rescheduled appointment.
The Studio reserves the right to deny repeated rescheduling requests or require a new deposit for future bookings.
4. No-Show Policy
A Client is considered a no-show if they do not arrive for their scheduled appointment and do not provide proper written notice at least 24 hours in advance.
No-shows automatically forfeit any deposit, booking fee, promotional payment, prepaid amount, or appointment credit associated with the missed appointment.
The Studio reserves the right to require full payment in advance for any future appointment after a no-show.
5. Late Arrival Policy
Clients are expected to arrive on time.
If a Client arrives late, the Studio may shorten, modify, or cancel the service at its discretion.
If the appointment must be canceled or cannot be safely completed due to late arrival, the Client may forfeit the deposit, booking fee, or prepaid amount.
6. Completed Services and Payment Due
All permanent makeup procedures and beauty services, including but not limited to eyebrows, microblading, powder brows, ombré brows, combination brows, lip blushing, eyeliner, scalp micropigmentation, correction work, removal-related services, and touch-ups, are non-refundable once started or completed, except where required by applicable law.
Payment is due in full on the day of the appointment unless otherwise agreed in writing.
Once a service has started or has been completed, no refund will be issued.
7. Client Satisfaction & Final Approval
Before the procedure begins, the Client will be given the opportunity to review and approve the proposed mapping, design, shape, placement, and/or general color direction.
The Client is responsible for communicating any concerns before the procedure starts and during the appointment while adjustments may still be possible.
By approving the mapping, design, shape, color direction, and/or service plan, the Client authorizes the Studio to proceed.
By leaving the Studio after the appointment, the Client acknowledges that they had the opportunity to review the work and accepts the completed service as performed on that day.
8. Healing Process and Results
Permanent makeup is a process, not a one-time guaranteed result.
Initial results may appear darker, brighter, sharper, uneven, or more intense immediately after the procedure. Results typically soften, fade, and settle during the healing process.
Healing may take approximately 4 to 6 weeks, although timing may vary by person.
Final healed results may vary based on skin type, age, previous work, skin condition, oiliness, dryness, scarring, medications, medical conditions, immune system response, lifestyle, sun exposure, skincare products, bleeding during the procedure, aftercare compliance, and the natural healing process.
The Studio does not guarantee exact color retention, healed shape, pigment retention, symmetry, fading rate, or final appearance.
Before-and-after photos, healed results, testimonials, social media content, or portfolio images are examples only and do not guarantee that every Client will achieve the same result.
9. Touch-Ups and Follow-Up Appointments
A touch-up may be recommended or required to complete, perfect, adjust, refresh, or improve the healed result.
Unless specifically stated in writing, touch-ups are not included in the original service price and may require an additional fee.
Touch-ups are not refunds, corrections, guarantees, or compensation.
If a Client misses, cancels late, arrives late, or fails to schedule a recommended touch-up within the advised timeframe, additional charges may apply.
The Studio reserves the right to determine whether a touch-up, correction, or additional session is appropriate and safe.
10. Correction Window
If a Client is dissatisfied with the healed shape, color, or appearance after the initial healing period, the Client must notify the Studio in writing within 30 days of the initial procedure.
The Studio may review the concern and, when appropriate, discuss a correction, adjustment, or modification plan within the scope of safe permanent makeup practices.
The Studio is committed to working with Clients in good faith, but no refund, free correction, guaranteed outcome, or third-party reimbursement is promised or implied.
Failure to notify the Studio within the 30-day correction window may result in additional fees for any future correction, touch-up, or modification.
11. Unauthorized Third-Party Alterations
The Queen of the Brow is not responsible for work performed by another artist, salon, studio, medical provider, laser provider, removal specialist, or third-party business.
If a Client receives any third-party work, including but not limited to tattoo removal, laser removal, saline removal, chemical removal, correction work, color correction, cover-up, pigment adjustment, tattooing, permanent makeup, or related services from another provider without prior written consultation and approval from the Studio, all Studio touch-up options, correction options, warranties, accommodations, and related responsibilities may be immediately void.
The Studio will not reimburse, refund, or financially cover any third-party procedure, removal, correction, treatment, medical service, consultation, travel cost, or related expense performed by another entity or provider.
The Client understands that third-party alterations may affect the appearance, safety, healing, pigment retention, and future service options.
12. Health Disclosure and Client Responsibility
Clients are responsible for truthfully completing all health forms, consent forms, intake forms, and pre-care questions before receiving any service.
The Client must disclose all relevant medical conditions, medications, allergies, pregnancy, breastfeeding, skin conditions, prior procedures, prior pigment, history of herpes, keloids, infections, recent alcohol or drug use, blood thinners, autoimmune conditions, diabetes, healing issues, recent cosmetic treatments, recent surgery, or any other condition that may affect the safety or outcome of the service.
Failure to disclose accurate information may result in cancellation, refusal of service, poor results, complications, forfeiture of payment, or denial of future services.
The Studio reserves the right to refuse, stop, postpone, or modify a service at any time if we believe the service is unsafe, unsuitable, or not in the best interest of the Client.
Refusal of service for safety, conduct, eligibility, contraindication, or incomplete disclosure does not automatically qualify the Client for a refund.
13. Pre-Care and Aftercare Compliance
The Client agrees to follow all pre-care and aftercare instructions provided by the Studio.
Failure to follow pre-care or aftercare instructions may negatively affect healing, pigment retention, color, texture, comfort, safety, and final results.
The Studio is not responsible for poor healed results, complications, fading, infection, irritation, pigment loss, color shifts, or other outcomes caused or contributed to by failure to follow instructions.
14. No Medical Guarantee
The Studio provides beauty, cosmetic, educational, and permanent makeup-related services.
The Studio does not provide medical advice, medical diagnosis, or medical treatment.
Clients are responsible for consulting a licensed medical professional before booking if they have medical conditions, skin concerns, allergies, healing concerns, or any uncertainty about whether a service is appropriate for them.
The Studio may recommend that a Client seek medical clearance before receiving a service.
15. Courses, Trainings and Academy Payments
All course, academy, training, workshop, and education-related payments are final and non-refundable, except where required by applicable law.
Seats are limited. Payments reserve a specific student spot, instructor time, materials, preparation, models, supplies, and training access.
If a Student cannot attend, the Student may request to transfer their payment to a future training date, subject to availability and Studio approval. The Studio is not required to issue a cash refund.
Failure to attend a course, arriving late, leaving early, not completing course requirements, or choosing not to continue training does not qualify the Student for a refund.
Certificates, licenses, permits, professional approvals, employment opportunities, income, business results, or legal authorization to perform services are not guaranteed unless expressly stated in writing and subject to the rules of the applicable licensing authority.
16. Promotional Pricing and Special Offers
Promotional prices, discounts, special offers, bundles, giveaways, and limited-time deals are final and non-refundable.
Promotional payments cannot be transferred, extended, combined with other offers, or applied to a different service unless approved in writing by the Studio.
If a Client cancels late, no-shows, arrives late, or fails to redeem a promotional appointment within the stated timeframe, the promotional payment may be forfeited.
17. Payment Disputes and Chargebacks
By making a payment, the Client confirms that the charge is authorized and that the Client has reviewed and accepted this Agreement.
If the Client has a concern, the Client agrees to contact the Studio first at thequeenofthebrow@gmail.com before initiating a bank dispute, chargeback, payment claim, or third-party complaint so the Studio may review and address the concern directly.
For any chargeback or payment dispute involving an authorized payment, completed service, started service, missed appointment, late cancellation, no-show, course, training, promotional payment, non-refundable deposit, or non-refundable purchase, the Studio reserves the right to submit supporting evidence to the bank, payment processor, financing provider, or other third party.
Supporting evidence may include, but is not limited to, signed forms, consent records, appointment records, health intake forms, communication logs, text messages, emails, photos, videos, invoices, receipts, payment records, service notes, training records, and this Agreement.
The Studio reserves the right to seek recovery of unpaid balances, chargeback fees, administrative costs, collection costs, and legal fees where allowed by law.
18. Right to Refuse Service
The Studio reserves the right to refuse service to any Client or Student for reasons including, but not limited to: unsafe medical conditions, contraindications, incomplete forms, failure to follow pre-care instructions, intoxication, aggressive behavior, harassment, disrespect toward staff, unrealistic expectations, prior work that cannot be safely serviced, or any situation that creates a health, safety, legal, professional, or business concern.
Refusal of service for safety, conduct, eligibility, contraindication, or professional reasons does not automatically qualify the Client for a refund.
19. Studio-Initiated Changes
The Studio may need to reschedule, modify, postpone, or cancel an appointment, course, training, or service due to illness, emergency, instructor availability, artist availability, equipment issues, safety concerns, weather, scheduling conflicts, or circumstances beyond our control.
If the Studio must reschedule, the Client’s payment may be transferred to a future available date.
A Studio-initiated reschedule does not automatically create a right to a cash refund unless required by applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, the Studio shall not be liable for indirect, incidental, special, consequential, emotional, reputational, or financial damages arising from or related to a service, training, appointment, healed result, third-party procedure, cancellation, rescheduling, or Client dissatisfaction.
The Client understands that permanent makeup, correction work, removal-related services, and cosmetic procedures involve natural risks, including but not limited to redness, swelling, irritation, sensitivity, infection, allergic reaction, pigment fading, pigment migration, scarring, color change, uneven healing, asymmetry, and the need for additional sessions.
The Client voluntarily assumes these risks by choosing to receive services.
Nothing in this Agreement is intended to waive rights that cannot legally be waived under applicable law.
21. Legal Disputes, Evidence and Attorney’s Fees
This Agreement may be used as evidence in the event of a complaint, dispute, chargeback, legal claim, or court proceeding.
If a Client brings a claim, dispute, or legal action that contradicts this signed Agreement, the Studio reserves the right to seek dismissal, denial, or resolution of the claim where appropriate and allowed by law.
The Studio reserves the right to recover reasonable attorney’s fees, court costs, collection costs, administrative costs, and other expenses where allowed by law.
22. Governing Law
This Agreement shall be governed by and interpreted under the laws of the State of Oklahoma, without regard to conflict of law principles.
Any dispute shall be handled in the appropriate court or forum with jurisdiction over the matter, unless otherwise required by applicable law.
23. Severability
If any part of this Agreement is found to be invalid, unenforceable, or unlawful, the remaining sections shall remain in full force and effect to the maximum extent permitted by law.
24. Complete Agreement
This Agreement, together with any signed intake forms, consent forms, health forms, aftercare instructions, invoices, receipts, course agreements, or written service-specific documents, represents the understanding between the Client and the Studio regarding payment, cancellation, refund, results, service expectations, and liability.
The Studio may update this Agreement from time to time. The version in effect at the time of booking, payment, service, or training may apply to that transaction.